Triage Services is one of the UK’s leading multi-vendor IT repair organisations. Our engineers have a number of OEM accreditation’s, and we invest in the latest technology to test, repair to component level, configure and refurbish IT products.
With IT repair and IT services capability we can support your business and reduce your total cost of ownership of IT products. Here are some of the products we can support.
Triage have the capability to repair mechanical & electronic products such as ATM’s, Printers , TFT Monitors and Power Supplies , alongside end user and corporate PC’s , Laptops , Tablets, Mobile Phones. Our aim is to be your one stop shop for all repairs in your estate, with access to a nationwide Logistics solution via our parent company TVS SCS Rico we are available to service your estate on a national scale.
Triage aim to keep your inventory running lean, with our engineering centres of excellence offering multi vendor, multi filter capability, and we are dedicated to eliminating the incidence of DOA’s & NFF units in the field. Our comprehensive bespoke workshop management system provides unique tracking and web-based real-time reporting features that keep you informed of every repair on a minute-by-minute basis.
Whilst performing IT Break-Fix Repairs we can also manage OEM warranty on your behalf, sending the product to the OEM under RMA warranty management. Triage will also give a standard 90 day warranty on repairs and greater than this for refurbishment.
Triage conducts all of it’s IT repairs through our own bespoke workshop repair system, every repair is booked in with the unit’s serial number , part number and bespoke customer details. The TRT (Standard 5 days) is printed on the repair label and tracked via our system to enable our workshop to meet our contracted SLAs. Engineers are monitored on their quality of repair and usage of spares to ensure best demonstrated practises are followed throughout the repair cycle.
We offer a range of IT repair options from:
Once the product has been repaired, we will package the items to our customers requirements and print a despatch label which can contain the serial number, item number, description, repair date, customer order number and customer tracking number.
Alongside engineering excellence, you’ll also find our dedicated procurement and logistics teams provide support for all your planning needs.
Triage Services takes environmental protection precautions within all aspects of our business. Reduce, reuse and recycle is a fundamental methodology throughout our business, we do all three and by repairing your IT estate we help protect the environment.