Our philosophy and belief at Triage Services Ltd is all about exceeding the customers’ expectations. Our differentiators are what set us apart from the rest it enables us to formulate a mutual and beneficial relationship right from the start.
Depending on repair service required we can offer a range of warranty options. We can review the options with you to achieve the best cost approach for the product set, environment and age.
Repair Management System
Our in-house bespoke repair management system allows for detailed repair data capture and provides the platform for in-depth analysis, enabling our customers to make informed real-time business decisions.
WBRS (web based reporting systems)
Direct reporting portal provides live reports, thus giving our customers real-time knowledge to implement and plan changes to their business demands/needs. They can benefit from detailed reports as and when they need them. In addition emailed scheduled reports can be customised to suit the needs of the customer.
Don’t take our word for it……this is what our partner Fujitsu says about our bespoke web portal reporting system.
Ray King, Spares Management - End User Services Fujitsu
The detailed information recorded on our systems during repair allows us to proactively manage our business .
Where trends are apparent , we can provide detailed feedback and if appropriate provide joint technical workshops to root cause issues and plan solutions.
Relationships are key to our success. Having agreed a service with you we will work closely with you during startup to ensure your needs are met. Once we have achieved business-as-usual status we will assign an experienced account manager to your account to maintain service levels.
Call us now on +44 (0)1438 213 000